Who this is for: All residents; charges and responsibility vary by occupancy and pest.
Report an infestation through the appropriate service and describe where you have seen it. A report about a communal area is useful even if you have not seen pests inside your own home.
What do I need to do?
- Open Southwark’s pest-reporting page and select the route that matches your home or the location.
- Council tenants receive treatment free for most common pests; other residents may have to pay. Do not assume one neighbour’s eligibility applies to everyone.
- If you rent privately, ask your landlord to help. Southwark says the landlord may be responsible. If the landlord does not respond, its housing enforcement contact is resi@southwark.gov.uk. Check the page’s terms before paying for treatment yourself. Reporting and responsibility.
What information will I need?
Record the location, approximate dates and frequency, type of pest if known, any previous treatment, and whether there are associated leaks or waste problems. A photograph may help identification, but do not guess at the species or publish photographs of a neighbour’s home.
What happens next?
Southwark says it will email a booking confirmation if it can help. Follow the technician’s preparation and follow-up instructions. If several homes or shared areas seem affected, tell resident services and ask whether coordinated inspection is needed. Southwark’s handbook explains that pests can move between flats and whole-block treatment may sometimes be arranged. That is not confirmation of a treatment programme for this estate. Tenant handbook pest section.
If the problem returns
Report that the treatment has not resolved it, with the earlier reference. Ask what follow-up is recommended. Report waste, chute, and repair problems separately through the relevant guide.
Estate details still to confirm: any active treatment programme and whether communal causes have been inspected.